Process Consultation Revisited: Building the Helping by Edgar H. Schein

By Edgar H. Schein

The latestaddition to the author's well-loved set of procedure session books,
this new quantity builds at the content material of the 2 that precede it and explores
the serious sector of the assisting dating. approach session, quantity I
(2nd version) explains the concept that of computing device and its function in association development,
focusing at the habit of the advisor instead of at the layout of
the OD software itself. technique session, quantity II reaffirms notebook as a viable
model for operating with human structures and explores extra theories of PC
relevant to skilled specialists and bosses. Now, approach Consultation
Revisited makes a speciality of the interplay among advisor and customer, explaining
how to ach ieve i-he fit helpi ng dating so necessary to potent consultation.
whether the consultant is an OD advisor, therapist, social worker,
manager, dad or mum, or pal, the dynamics among consultant and advisee can be
difficult to appreciate and deal with. Drawing on over forty years of experience
as a specialist, Schein creates a basic idea and technique of helping
that will allow a various crew of readers to navigate the supporting process
success absolutely.

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Additional resources for Process Consultation Revisited: Building the Helping Relationship

Sample text

The direc­ tion of these distortions will depend on the climate of the organiza­ tion. If the climate is one of distrust and insecurity, respondents will most likely hide any damaging i nformation from the consultant be­ cause of fear of retaliation, something that we have seen repeatedly in the misadventures of whistle blowers. Or respondents may view the interview, survey, or test as an invasion of their privacy and provide either minimal answers or distortions based on what they consider to be the expected or safe responses.

It should also be noted that the consultant ·may or may not be an expert at solving the particular problen1s that n1ay be uncovered. The important point in adopting the PC mode initially is that such content expertise i s less relevant than are the skills of involving the client in self-diagnosis and helping him to find a remedy that fits his particular situation and his unique set of needs. The consultant must display expertise at giving help and at establishing a relationship with clients that makes i t possible to be helpful and that builds a jointly shared reality in which communication is possible.

2) She recognizes that even if she is right, the client inay well be defensive, may not listen, may wish to deny what he hears, or may misunderstand what the consultant i s saying and thus subvert remedial efforts. What ls Process Consultation? 16 It is a key assumption underlying PC that the client must learn to see the problenifor herself or hiniself by sharing in the diagnostic process and be actively involved in generating a re1nedy. The reason the client rnust be involved i s that the diagnostic process is itself an intervention and any intervention has ultimately to be the responsibil­ ity of the client and be owned by him.

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